RETURN POLICY
For all non-sale items, we offer a 15-day return policy. Items must be returned in the condition received, with original tags attached, unwashed, and unworn. Please note that return shipping is not included in the refund.
At Marmalade-shop, we understand that finding the perfect fit is essential. Our sizing chart is true to form, and we are dedicated to providing comprehensive assistance to customers who may be uncertain about their sizing. Additionally, we can offer a step-by-step tutorial on how to take your exact measurements. Furthermore, all styles on our site are available as made-to-measure options, allowing our clients to tailor our patterns to their unique form and customize aspects of the design to their particular preferences.
Please be aware that orders specifically tailored to a client's measurements are not refundable. We can only provide alterations to bespoke garments, and these alterations incur no additional charge. However, we are not responsible for any additional shipping costs incurred should alterations be required.
Sale Items Policy:
Please be aware that all sale items are final sale and cannot be returned or exchanged. We recommend reviewing sale item details and sizing carefully before making your purchase. If you have any questions or need assistance with sizing, feel free to contact our customer support team before placing your order.
Please refer to our comprehensive FAQ section for further details.
SHIPPING & DELIVERY
We ship world-wide directly from our studio in Poland where our garments are produced. We use the Polish national carrier to ship orders which partners with the corresponding destination carrier once it arrives in the country of destination.
For additional fees, we can facilitate expedited shipping through the leading Global carriers. Please contact us to arrange this service and to be informed of current shipper rates based upon your location and service required.
SHIPPING & HANDLING RATES
EUROPE
$20 for the first item; $3 for every additional item.
NORTH, CENTRAL AND SOUTH AMERICA
$23 for the first item; $3 for every additional item.
AUSTRALIA, NEW ZEALAND & JAPAN
$23 for the first item; $3 for every additional item.
REST OF THE WORLD (FED-EX OR UPS)
$70 for the first item; $3 for every additional item.
**if in doubt, please inquire for exact pricing for your region.
DELIVERY TIMES
As we make all of our pieces to order, our delivery time is approximately 4 weeks (unless otherwise stated beside each piece). This may differ depending on where you are located and the current shipping restrictions. Once your order is completed, we will update your account with corresponding tracking.