POLICY / FAQ


Purchasing on marmalade-shop - your shopping cart

Once you have decided upon an item you would like to purchase, please add to your shopping cart. Once you have finished shopping you can proceed to checkout. Any changes to your cart including quantities can be made prior to continuing with your payment.

Payment options.

Marmalade-shop ltd accepts the following credit cards/payment options. We use the services of PayPal to ensure buyer protection and online transaction security;

Visa
MasterCard
American Express
PayPal

Once payment has been made, an automated copy of the transaction will be received from PayPal. This acts as proof of purchase and provides confirmation the order has been placed and is being processed. We will contact you once an order is shipped, providing tracking number.

Order cancelation, return and exchange.

An order can be immediately canceled following payment confirmation, or within our two-day order processing time.

Customers are requested to notify marmalade-shop ltd at the following to cancel an order;
info@marmalade-shop.com
We will then cancel the payment and reverse the payment back to the purchaser.

If an order has been shipped, marmalade-shop ltd has an exchange only policy. The NEW, UNWASHED, UNWORN garment with all tags attached can be sent back within fourteen days of the shipment been received. Marmalade-shop ltd will in turn, offer store credit to the original purchase value, or offer exchange for an article of the very same value. Marmalade-shop ltd cannot refund shipping expenses on incoming returns or outgoing replacements.

For wholesale customers, orders are MTO (made to order), as indicated at time of final purchase order. Only damaged goods are eligible for exchange. Please ensure revision of our policy and sizing guide prior to final PO.

If Marmalade-shop ltd is responsible for an incorrect order, we will exchange accordingly for the correct order and be responsible for shipping costs incurred. Receipt of the original invoice or purchase order may be requested.

Please ensure all returns are shipped with tracking number. Marmalade-shop ltd will not be responsible for goods lost in transit.

Bespoke and custom orders are tailored using the customers measurements provided at the time of purchase. Bespoke garments can be altered where possible but will not be exchanged.

ALL Sale items are FINAL SALE including all flash sales advertised through our social networks. No exchanges or refunds will be given.

We highly recommend being professionally measured to ensure a perfect fit. Please refer to our size and measurement guide.

Please address all returns to the return address listed on original package.

Pricing and currency

Prices shown are in Euro and USD. Euro prices shown are subject to change according to the day's exchange rate. Prices shown do not include shipping. Taxes may be added according to customer location. The final price, including shipping and any applicable taxes is displayed at the final checkout.

Shipping and international orders

Marmalade-shop ltd will ship orders to the delivery address the customer provides at the time of purchase.

We do ship to international customers. We will provide a tracking number at the time of shipment. Marmalade-shop ltd is not responsible for delays that international shipments may incur, nor for any applicable duty. If express delivery is required, please email us at info@marmalade-shop.com before completing your order through the shopping cart as additional courier fees for rush delivery apply.

Orders are packaged and shipped within ten business days, unless otherwise stated.

Wholesale orders are MTO (made to order) and are shipped within 30 days of receipt of payment. We vigorously strive to keep within our shipping dates provided at time of order, however, situations such as delays in manufacturing, sourcing or shipping are not always within our control. We will notify you of any delays if we believe on the rare occasions that these will affect shipping dates given.

Shipping and any applicable taxes are displayed at the final PayPal checkout.

For additional items in the same shipment:

Each additional item is calculated at 5 CAD or Euro 3. We will consolidate shipping when possible.

For bespoke/custom orders – a representative of Marmalade-shop will quote completion times directly to the customer. Marmalade-shop ltd strives to complete and ship all bespoke pieces within fifteen business days.

Privacy

Marmalade-shop ltd will not trade, rent, sell or share any of your information to a third party business or individual. We have provide secure transaction environment committed to maintaining your privacy.

Ethical Sourcing

Marmalade-shop ltd operates under conditions that are lawful, fair and honest. We do not sell garments that are the result of worker exploitation. Marmalade-shop ltd is a partnership that allows for our personal overseeing of production. We source from within the EU, from companies that produce within the EU. Where possible, we use materials of an environmentally sound nature and are continuously striving to maintain the Marmalade-shop ltd studio, to as environmentally considerate as possible.

© 2014 MARMALADE-SHOP.

MARMALADE-SHOP SIZE GUIDE

XSSMLXL
INCMINCMINCMINCMINCM
Bust328234863691389640101
Waist24.756326.756828.757330.757832.7583
Hips34.7588.536.7593.538.7598.540.75103.542.75108.5

Bust

Wrap the measuring tape under your arms and measure around the largest part of the bust.

Waist

Wrap the measuring tape around the narrowest part of the waist.

Hips

Wrap the measuring tape around the widest part of the hips.

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