ORDERING AND PAYMENT

Shipping

Ordering

When you have decided upon an item, click on our shopping cart icon and continue shopping until you are ready to complete your purchase. Then, click on ‘Proceed to Checkout’ to confirm your item(s). After you have made any changes and updated the quantities as desired, continue on to your on-line payment section to pay for your items.

Payment Methods

Marmalade-shop.com accepts the following credit cards/payment options through paypal.com

• Visa
• MasterCard
• American Express
• Paypal
• E-mail invoice option by placing order directly through info@marmalade-shop.com with detailed purchase order indicating style, quantity and sizing

Tax

If you live in, or ship your order to, a province where marmalade maintains a physical presence, we are required to charge you provincial sales tax on your purchase. We collect GST for deliveries to all Canadian provinces. The tax rate applied to your order will be the combined provincial sales tax and the GST rate if you live in Ontario.

How will I know my Order was accepted?

After you click ‘Submit Order’ an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can expect to receive your package in approximately seven business days from the date the package shipped, if item is in stock, at time of purchase. We strive to continuously update item availability through our online store.

Adding and removing items once order has been submitted?

Once you have submitted your order, processing begins shortly thereafter. During this time we may be able to add or remove items from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order. Please e-mail us at info@marmalade-shop.com as soon as possible to either add or remove an item from your order.

Can I cancel my order after it has been placed?

We are able to cancel an order immediately following submission and during the processing timeframe. Once an order has been packed or shipped, we are no longer able to cancel it.

SHIPPING INFORMATION

How will my order be shipped and how will I be charged?

Most orders will ship out within 5 business days of ordering (we do not ship Saturdays, Sundays, or holidays), however custom orders will take longer to process. Your order will be shipped via Canada Post or DHL International unless you indicate an alternative preference. Once the order is shipped, it will generally be received within 7 business days. Marmalade cannot be held responsible for delays at customs of any particular destination.
We happily ship orders worldwide.
All shipping rates are listed at the time of purchase.

RETURNS AND EXCHANGES

What is marmalade-shop.com's Return Policy?

Marmalade practices ethical manufacturing and our clothing is manufactured in Toronto Canada. Wherever possible, marmalade uses environmentally sound fabrics. We are confident you will truly enjoy your purchase, however, marmalade will gladly accept unworn, unwashed or defective merchandise for refund (excluding shipping) or exchange within 7 business days of receipt with valid concern of purchase. Simply pack the merchandise in a secure carton or reuse the original packaging and send it to the address below. For custom orders, marmalade can only offer exchanges as each individual custom order is specifically tailored to the sizing we receive before manufacturing.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed.
Please be sure that you return the merchandise with a tractable method, and your package is insured and prepaid. Sorry, we will not accept COD returns.

Returns should be sent to:

Marmalade Clothing International
558 Spadina Cres. Unit #3
Toronto, Ontario
M5S 2J9
Canada

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